OrbixUrban is committed to protecting the privacy and security of our customers' personal information. This document outlines how we collect, use, store, and protect your data in compliance with applicable laws and regulations, including the General Data Protection Law (LGPD) and other relevant standards.
1. Collection of Personal Data
During your interaction with OrbixUrban, we may collect the following information:
1.1. Information provided directly by the customer:
- Full name;
- Email address;
- Phone number;
- Delivery and billing addresses;
- Payment details (e.g., credit or debit card information, processed through secure platforms);
- Preferences and purchase history.
1.2. Information collected automatically:
- IP address;
- Browsing data (pages visited, time spent, products viewed);
- Device information (browser, operating system, device type);
- Cookies and similar technologies to enhance your website experience.
2. Purpose of Data Use
We use your information for the following purposes:
2.1. Service Delivery
- Processing orders and deliveries;
- Updating you on the status of your purchases;
- Customer support and direct communication about purchased products or services.
2.2. Improving Customer Experience
- Personalizing content and offers;
- Analyzing behavior to improve our products and services;
- Sending relevant communications, such as promotions and updates, with prior consent.
2.3. Compliance with Legal and Contractual Obligations
- Storing data as required by tax and regulatory laws;
- Fraud prevention and ensuring security.
3. Data Sharing
OrbixUrban does not sell or trade your personal information. We may share your data only in the following situations:
- Logistics Partners: Transportation companies to fulfill deliveries;
- Payment Processors: To handle financial transactions securely;
- Competent Authorities: When necessary to comply with legal obligations or judicial requests;
- Marketing Partners: Only with your consent, to provide personalized promotions.
All third parties with whom we share data are contractually obligated to protect your information and use it exclusively for agreed-upon purposes.
4. Data Protection and Storage
We implement strict technical and organizational measures to safeguard your data against unauthorized access, misuse, loss, or alteration. These measures include:
- Encryption in financial transactions;
- Secure storage on servers protected by firewalls;
- Restricted access control to personal information.
Your data will be stored for as long as necessary to fulfill the purposes mentioned or as required by law.
5. Your Rights as a Data Subject
Under the LGPD, you have the following rights:
- Access your personal information;
- Correct inaccurate, incomplete, or outdated data;
- Request the deletion of your data when legally applicable;
- Withdraw consent for the use of your data;
- Obtain information about the sharing of your data with third parties.
To exercise your rights, contact us at [email protected].
6. Use of Cookies
We use cookies and similar technologies to:
- Enhance website functionality;
- Personalize your browsing experience;
- Analyze performance and user behavior.
You can manage your cookie preferences directly in your browser settings.
7. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our services or to comply with new regulations. We will always inform users of significant changes and encourage frequent reviews of this document.
8. Contact Us
For questions, requests, or complaints related to privacy and data protection, contact our Data Protection Officer (DPO):
Thank you for trusting OrbixUrban. We are committed to ensuring your privacy and security in all your interactions with us.
